Refund Policy

At Green Ray Technologies Pvt. Ltd., we strive to deliver top-tier solar array monitoring and EV charging infrastructure solutions. We understand that issues may arise during order installation or charging diagnostics, and we outline our guidelines for cancellations and refunds below.

1. Solar Installations & Consultations

• Advance Design Consultation: Fee is 100% refundable if requested before our site installation engineer is dispatched to the location. Once an engineer is dispatched, the design consult fee is non-refundable.
• Structural Component Purchase: Hardware parts (solar panels, structural mounting channels, inverters, breakers) are covered under manufacturer warranty conditions. If a hardware component arrives defective on-site, we will swap or refund the item within 14 business days.
• Installation Services: Once site-mounting is completed, the installation service labor charge is non-refundable.

2. EV Charging Billing Network

• Failed Charging Session: If an EV charger session is interrupted due to local power outages, hardware diagnostic reset, or internet link drops, and you are billed for incomplete services, we will process a refund to your card or billing account.
• Refund Turnaround: Disputed billing sums will be verified against our EV Nexus network transaction logs. Verified refunds are credited within 3-5 business days.

3. Service Contracts & Maintenance

Annual maintenance contracts (AMCs) for structural cleaning, breaker replacements, and diagnostic runs can be terminated within 30 days of signing. Refunds will be issued on a pro-rata basis for any remaining months of service, subject to a nominal cancellation charge.

4. Dispute Resolutions

If you discover a discrepancies in billing or require diagnostic fee refunds, please submit a service complaint ticket inside the Solar Portal or contact us directly:

Green Ray Technologies Pvt. Ltd.
📞 +91 9003014141
✉ info@greenraytechnologies.in